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Dr. John Kleinhoffer Family Eyecare

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Dr. John Kleinhoffer Family Eyecare
Dr. John Kleinhoffer Family Eyecare
(29 Reviews)
Office

(618) 654-9999

 1312 Mercantile Dr Highland, IL 62249

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Consumer Feedback

(29 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
I went in for my free annual eye care exam, (December 6th 2023) Free to me according to insurance company. I was charged a 25 dollar copay and an additional charge of 35 dollars for refraction at time of visit and was assured at that time I would be reimbursed if insurance paid those fees. My insurance provide has assured my they paid and my cost should have been 0 dollars but still no refund. Also my Wife contacted Highland family eye care in April and was told a refund would be forthcoming and yet another two months have passed and nothing. Leaving messages, asking for callback, nothing. I would say customer service is non-existent and billing practice is at best questionable, perhaps even fraudulent.
by Mike xxx.xxx.231.252
June 17, 2024
Would you recommend this optometrist to others?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did this provider listen to your input and concerns?
Yes
by Anonymous xxx.xxx.27.8
January 30, 2014
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Would you recommend this optometrist to others?
I Already Have
by Anonymous xxx.xxx.56.131
October 03, 2013
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Was this provider's staff friendly?
Yes
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous xxx.xxx.224.218
July 14, 2013
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Could you buy glasses at your optometrist's practice?
Yes, I bought a beautiful new pair.
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous xxx.xxx.23.131
April 19, 2013
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did this provider listen to your input and concerns?
Yes
Did your eye exam hurt at all?
No, the optometrist had very advanced equipment for a pain free experience
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous xxx.xxx.243.20
April 15, 2013
Are you going to visit this provider again?
Without a doubt!
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Did this provider seem irritated to be working with you?
No, they were polite
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous xxx.xxx.10.12
February 12, 2013
Did they follow up with you after your appointment?
No, but they said they were going to!
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Was the waiting area spacious?
Yes, extremely spacious
Does this provider have a good professional reputation within your community?
No, they aren't known for being skillful
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by mitch xxx.xxx.37.2
February 05, 2013
I have a health problem that effects my eyesight. Dr. Kleinhoffer'd office made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with in any medical environment. They are so warm, personable, and professional, and make the whole experience so much better. I was very impressed with the progress I was able to make after visiting them, and also with the products they offered.
by mathhelp1958 xxx.xxx.230.2
September 11, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.116.74
July 17, 2012
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Map and Directions
1312 Mercantile Dr, Highland, IL 62249
Website https://www.highlandfamilyeyecare.net/?y_source=1_Mjk2NjE4MDgtNTEwLWxvY2F0aW9uLndlYnNpdGU=
Primary Specialty

Ophthalmologist

Practice Dr. John Kleinhoffer Family Eyecare
Business Hours
Monday:9:00 AM - 7:00 PM
Tuesday:9:00 AM - 5:00 PM
Wednesday:9:00 AM - 5:00 PM
Thursday:9:00 AM - 5:00 PM
Friday:9:00 AM - 5:00 PM
Saturday:9:00 AM - 12:00 PM
Sunday:Closed