I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. They were ready to see me when I showed up for my appointment. I never had to wait for them to show up.